Dispatch Authorization Rules

The page shows all the rules or conditions that result in a work order dispatch.

The smart table displays the following:

• Name: The name of the dispatch authorization rule

• Criteria value: The criteria that, if met, results in the dispatch rule running

• Dispatch type: The type of dispatch that results when the criteria value is met; available types are:

  • Auto-assign exception: Work orders are not dispatched to assigned provider

  • Auto-dispatch exception: Work orders are not dispatched or sequentially dispatched to assigned provider

  • Auto-dispatch rule: Work orders are dispatched to assigned provider

  • Custom provider dispatch: Overrides the category-assigned provider to determine which provider to dispatch the work order to

  • Sequential dispatch rule: Work order are dispatched to assigned providers in order of priority/preference (up to three providers)

• Rule priority: Indicates the order in which rules are processed, with the lower values being processed first

  You can set the value from 1 to 99. The default value is 50.

• Status : Indicates whether the rule is active or inactive

Select a rule name or criteria value to view rule details, or click New to create a new rule.